Valor Distributions strives to provide the highest quality products in the market along with the most assistance in the situation of defective items from the manufacturer. Before sending the items back to us, carefully inspect the item and make sure to read through our return policy below. Often times, defect or malfunctioning devices are caused by user error or lack of understanding of the product. We are not responsible for the replacement of the device if the item is sent to us without carefully reading the return policy. If an item sent to us is deemed not defective, it is the customer's responsibility to cover the costs of shipping to have the item reshipped back to you.